Problem: Game restarts & I lose my progress.

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Klaymoor
Posts: 3
Joined: Wed Oct 12, 2016 11:35 pm

Problem: Game restarts & I lose my progress.

Post by Klaymoor » Wed Oct 12, 2016 11:49 pm

Multiple times now the game has reset in the middle of an action & I lost resources or a hack. Once I was compiling beams & had just filled the que with 20 when it reset. Lost 20 b-coins. Then at least 2 other times I was completing a hack & was reset. I lost all the beams I had used & received none of the rewards. At this point I'm just continuing to play. I would like to know if this is a known issue & if so what is the remedy/fix? If not, could it be looked into? If it helps I'm playing on a Note 3 from Sprint connected to my home wifi.

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LadTy
Posts: 122
Joined: Wed May 04, 2016 4:27 pm

Re: Problem: Game restarts & I lose my progress.

Post by LadTy » Thu Oct 13, 2016 2:52 am

Firstly I would like to say, that when the request is not processed by the server (= the beams did not get compiled), you do not loose any BCoins. If you loose BC, that means the command executed successfully.

The more important issue though is the disconnecting. Often it is something beyond our control, for example people from places around the world with not as stable internet can experience issues due to the problems on their provider's side.

Particularly today though, we had 3 short hiccups (two probably lasting about a minute, one possibly up to 5 minutes) on our end. The game was still functional for the most part, but in some places it behaved unexpectedly. So it is possible that the game did not work correctly due to this, but as I said, the loss of connection from either reason does not result in subtraction of your resources unless that command was succesfully executed.
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Klaymoor
Posts: 3
Joined: Wed Oct 12, 2016 11:35 pm

Re: Problem: Game restarts & I lose my progress.

Post by Klaymoor » Thu Oct 13, 2016 10:25 am

You say that if a task does not complete it doesn't take b-coins but in my case it did. Before the reset shut down my compiler, I had the b-coins to fill my que. After the reset, I had to wait until I created enough b-coins to restart the compiler & re-full the que. I only had enough b-coins at the time to compile 20 beams. As for the hacks, one of the failed hacks is in my history. It's easy to find because the replay button is faded & not active. I had the core & was working on 100%. The reset happened & I could not get back to where I was. The lasers I had used were gone though & I had to wait, yet again, for my b-coins to regenerate before I could re-compile my offense.

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