Credits not received [RESOLVED]

[Mazzelsha]

I’ve been billed for 3 purchases - 1x £4.99; 2x £9.99 & charged but my my credit value says 1 & when I purchased it did the same as usual but nothing added. Please help! I’ve got a screenshot of the 3 purchase including the one the went through before the 3 didn’t. I’m on IOS.

[Mazzelsha]

I’ve been billed for 3 purchases - 1x £4.99; 2x £9.99 & charged but my my credit value says 1 & when I purchased it did the same as usual but nothing added. Please help! I’ve got a screenshot of the 3 purchase including the one the went through before the 3 didn’t. I’m on IOS.

UPDATE: Its allowed a new small credit to go through, but still not the other 3!!

[Luminaar]

I’ve been billed for 3 purchases - 1x £4.99; 2x £9.99 & charged but my my credit value says 1 & when I purchased it did the same as usual but nothing added. Please help! I’ve got a screenshot of the 3 purchase including the one the went through before the 3 didn’t. I’m on IOS.

Hey. This can sometimes occur when a payment provider puts subsequent purchases to the same place on hold pending a review, resulting in a "pending" amount due to be charged but not actually completing the transaction. Pending charges are normally resolved by your payment processor/bank and either released or refunded ASAP.

If this hasn't been resolved in 3 business days, please send a mail to contact@tricksterarts.com, including your network name, network level, and a copy of your iOS receipt(s) for any purchases that haven't yet been received.