Purchased credits not received [RESOLVED]

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resvera
Posts: 1
Joined: Mon Jul 01, 2019 8:04 am

Purchased credits not received [RESOLVED]

Post by resvera » Mon Jul 01, 2019 8:07 am

I purchased "Lost Credit Card" but the credits weren't received.

What information do you need to confirm and recover the purchased item?

Luminaar
Posts: 1046
Joined: Wed Sep 21, 2016 2:46 pm
Location: UK

Re: Purchased credits not received

Post by Luminaar » Mon Jul 01, 2019 6:35 pm

resvera wrote:I purchased "Lost Credit Card" but the credits weren't received.
Hey resvera, sorry to hear you've not received your credits instantly - let's get this sorted for you!

If the purchase hasn't completed correctly on your device, the steps below will attempt to resolve this for you straight away. Please read through the entirety of the following first, and then perform the following steps.

1) Open up the game, select the Build button in the bottom right, and select the Market.
2) Select the item that you purchased and click BUY, but do NOT confirm the purchase.
3) Once you've selected the BUY button and the app seemingly does nothing, the transaction has been refreshed. At this point, close and reopen the app, and the credits will be added to your account.

If this doesn't resolve it for you straight away, we will add the credits to your network manually. To allow us to do this, please send the network details below to support@tricksterarts.com, along with a copy of your Google/Apple receipt. We'll review and resolve this as quickly as possible for you!

Network Name:
Level:
In-game Country:
Google/Apple receipt:
There are 10 types of people in the world. Those that can read binary, and those that cant.

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