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Loading error [RESOLVED]

Posted: Mon May 29, 2017 4:31 pm
by TestreHuck
Hello, i have 26 lvl account on android 4. Recently, after trying spy om another player, i`ve got reconnection after which game refuse to load. Inidactor stops after "–°onnecting..." and nothing happen. I`ve tryed restart both application and phone, reconnect to inetrnet. Nothing helps. - the screen looks about like this (see attach).
I`ve install app on another android device (6.0) game starts normally, but when i try connect my profile from 26 lvl in settings, nothing happens.
Is it possible to repair game starting on android 4.0 or how can i migrate my progress to another phone without access to my main profile?

Re: Loading error

Posted: Mon May 29, 2017 8:34 pm
by MASTERMIND
Dear Ergo user...
Please contact Developers on their email, their you will get fast help and issue will be resolved...
Developers Email:
support@tricksterarts.com

Few things before or after contacting them...
One email is enough bcoz they receives many mails from other users..
Dont send one mails multiple times...

And i think you are banned bcoz u tried to hack the Hackers with gameKiller or gameGuardian...
Or any other tool...
Reference Link BElow:
viewtopic.php?f=6&t=287
Regards:
Ergo User :)

Re: Loading error

Posted: Mon May 29, 2017 8:54 pm
by TestreHuck
Thanks for your answer. I didnt use any of hacking tools to hack the game, but i was online during a couple of hours, may it be the reason of this fact?
P.S. I`ve send e-mail on support@tricksterarts.com and now waiting

Re: Loading error

Posted: Tue May 30, 2017 12:29 am
by Luminaar
TestreHuck wrote:Thanks for your answer. I didnt use any of hacking tools to hack the game, but i was online during a couple of hours, may it be the reason of this fact?
P.S. I`ve send e-mail on support@tricksterarts.com and now waiting
There's an FAQ just above your post :)

The loading bar stops just before it is full:
Most likely cause of this is a small amount of data corruption or incompatibility [...] Please try clearing the application cache in the app settings on your device.

I'll be the one answering your e-mail, so apologies if you have a different name than on here, and I send you the exact same information by mail xD Without looking too deep into it, it does seem possible that downgrading Andriod versions has potentially left you open to data incompatibility.

Re: Loading error

Posted: Tue May 30, 2017 7:23 am
by TestreHuck
Luminaar wrote:
TestreHuck wrote: The loading bar stops just before it is full:
Most likely cause of this is a small amount of data corruption or incompatibility [...] Please try clearing the application cache in the app settings on your device.

I'll be the one answering your e-mail, so apologies if you have a different name than on here, and I send you the exact same information by mail xD Without looking too deep into it, it does seem possible that downgrading Andriod versions has potentially left you open to data incompatibility.
Yes, my game nick diiffer from e-mail. I `ve just checked my mail - i didnt receive any mail about gsme, however you answer here circumstantially. You advise me to clean app cache, but i`m afraid that i will lost all my progress in in this case, or may be exists some engine for recovery my account progress?

Add: to recover my profile on another device, game needs code from main net, to which i dont have access ((

Re: Loading error

Posted: Tue May 30, 2017 7:45 am
by Taiwei
TestreHuck wrote:
Luminaar wrote:
TestreHuck wrote: The loading bar stops just before it is full:
Most likely cause of this is a small amount of data corruption or incompatibility [...] Please try clearing the application cache in the app settings on your device.

I'll be the one answering your e-mail, so apologies if you have a different name than on here, and I send you the exact same information by mail xD Without looking too deep into it, it does seem possible that downgrading Andriod versions has potentially left you open to data incompatibility.
Yes, my game nick diiffer from e-mail. I `ve just checked my mail - i didnt receive any mail about gsme, however you answer here circumstantially. You advise me to clean app cache, but i`m afraid that i will lost all my progress in in this case, or may be exists some engine for recovery my account progress?
You have Google play game connected. If you do you can recover it. Also I'm sure cache is harmless.

Re: Loading error

Posted: Tue May 30, 2017 10:23 am
by Crack69
TestreHuck wrote:
Luminaar wrote:
TestreHuck wrote: The loading bar stops just before it is full:
Most likely cause of this is a small amount of data corruption or incompatibility [...] Please try clearing the application cache in the app settings on your device.

I'll be the one answering your e-mail, so apologies if you have a different name than on here, and I send you the exact same information by mail xD Without looking too deep into it, it does seem possible that downgrading Andriod versions has potentially left you open to data incompatibility.
Yes, my game nick diiffer from e-mail. I `ve just checked my mail - i didnt receive any mail about gsme, however you answer here circumstantially. You advise me to clean app cache, but i`m afraid that i will lost all my progress in in this case, or may be exists some engine for recovery my account progress?

Add: to recover my profile on another device, game needs code from main net, to which i dont have access ((
Cashe only stores your temporary data. Other things are obtained from server.
If it doesn't work the you may have to delete game and reinstall. if you linked account ot Google you should be able to recover progress. Otherwise...

Re: Loading error

Posted: Tue May 30, 2017 12:39 pm
by TestreHuck
Crack69 wrote: Cashe only stores your temporary data. Other things are obtained from server.
If it doesn't work the you may have to delete game and reinstall. if you linked account ot Google you should be able to recover progress. Otherwise...
Yes, i thought it would help, but when i install game on another android device with the same google play account, nothing was recovered and game strted from the begining tutorial. when i tryed recover my progress, it asked code from main net, .... so i cant understand how reinstallation will solve this problem

Re: Loading error

Posted: Tue May 30, 2017 1:16 pm
by Crack69
TestreHuck wrote:
Crack69 wrote: Cashe only stores your temporary data. Other things are obtained from server.
If it doesn't work the you may have to delete game and reinstall. if you linked account ot Google you should be able to recover progress. Otherwise...
Yes, i thought it would help, but when i install game on another android device with the same google play account, nothing was recovered and game strted from the begining tutorial. when i tryed recover my progress, it asked code from main net, .... so i cant understand how reinstallation will solve this problem
Did you link to Google account on first account?

Re: Loading error

Posted: Tue May 30, 2017 2:58 pm
by TestreHuck
Crack69 wrote: Did you link to Google account on first account?
Yes. but tell me how it may help?