Frequently Asked Questions

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Luminaar
Posts: 1150
Joined: Wed Sep 21, 2016 2:46 pm
Location: UK

Frequently Asked Questions

Post by Luminaar » Tue May 09, 2017 6:34 pm

On this page you will find answers to some of the more commonly asked questions that we receive.
  • Version 1.209 Update
  • How do I share my SimLink? *NEW INFO*
    SimLinks can be shared with other players (and enemies), allowing them to attempt a simulated hack on your network. To share your link, open your player profile by selecting the "i" button on the network screen, then tap the "Simulation" link.
  • How do I share Replay Links? *NEW INFO*
    Share your Replay Links to get feedback on an attack or brag about your skills and loots! To share a replay link, open your Security log by selecting the " ^ " button at the bottom of the network screen, then tap the Share button next to the required replay.
  • How do I disconnect an account and start a new network? *NEW INFO*
    To restart with a new network using an account that is in already in use, you'll need to first disconnect any Google/iOS/Facebook accounts from the current network, then delete the local Hackers data from your device.

    To disconnect a Google/iOS account from the network
    • Open the Settings menu and tap the appropriate "Connected" button(s).

    To delete your Hackers data on Google devices
    • Clear the Hackers application data from 'Settings → Apps → Hackers → Storage → Clear Data', then reboot your device.
    To delete your Hackers data on iOS devices
    • Uninstall the game data from the 'Settings → General → Device Storage → Hackers → Uninstall App', then reboot your device and reinstall.

    Gameplay Related
  • The music is amazing! I want! *NEW INFO*
    Digitize your eardrums with eight epic tracks from the Hacker universe, engineered by the magnificent Matus Siroky. It's available to stream or purchase on Bandcamp.
  • I'm missing a building thread!
    Check your currently upgrading nodes for the white blocks that are displayed underneath the time remaining on an upgrading node. Each white block represents a single building thread. To remove and add threads, tap on the timer above the node. See the information here for more details.
  • I can't move my nodes/moving them is a pain.
    Go to your network, and select the "Build" button in the bottom right corner, and then press the "Rebuild" button that appears in the top left corner. This will put you in Rebuild Mode! This mode lets you detach nodes individually (or all at once for a fresh start if you wish), and move them around at will. The Save button at the bottom of the screen will highlight when you have an eligible network, so feel free to experiment.
  • I can't delete my nodes!
    You won't be able to delete a node that would result in your network becoming invalid in some way, such as the remaining nodes being more than 9 reach away from a netConnection, or trying to remove an essential node such as the Core or your Compiler. You are also unable to delete nodes while in Rebuild mode.
  • It's not that! Stupid Database ...
    At Core Level 7, you are required to have 2 Database nodes in order to progress to Core 8. The game safeguards you against stifling progression by preventing you from removing a second database. See here for more details.
  • OMG HAXX - Multiple netConnections on one node / Disconnected networks
    These bugs have been resolved, and will not occur on any newly created networks. Some abandoned accounts that haven't connected since the fix unfortunately never had chance to have the update applied to their networks. Please send a screenshot of any unresolved networks to support@tricksterarts.com
  • I can not replay or view my hacks!
    This is most likely due to either yourself or your target not having the latest version of Hackers, but it can also happen when an attacker left your network in a non-standard way such as force closing, crashing or losing connection to the game. This event is quite common once an update has just recently been released. Updates are usually made mandatory for playing within the first month.
  • I got disconnected/could not connect because my network is under heavy load from an unknown attacker!
    If you see this message while logging in, it means someone is currently accessing your network. You will be able to reconnect once they have disconnected. If you were currently playing when you saw this message, take a break! Your network can be targeted after you have been online for 3 consecutive hours.
  • How do I open and close the chat?
    To open chat, press the new "speech bubble" button located in the top-left corner of your network. You can select from Global chat, as well as chat from other players in your country by selecting the options above the chat. To close the chat, press the red "<" button located on the right hand side of the chat pane.
  • Unknown Hack in my Hacks Log!
    Technically, it is currently possible to have a hack show in your log at an unusual time. If a hack is initiated but not finished somehow, due to a dropped connection for example, it remains unresolved in the database. This is usually rectified immediately when you log back into the game or re-establish a connection, but if a player doesn't reconnect then the hack will remain unresolved until a different player reaches the target. The game will then resolve the initial hack (resulting in a failed attempt with no programs used and no replay viewable), before initiating a new attack from the new player.

    Account Related
  • Can I change my screen name? *NEW INFO*
    Yes! If you wish us to change your name, open the Settings from the World Map and select 'Name Change'. There are no limits to the number of name changes in the latest update!
  • I do not have the latest version available *NEW INFO*
    Updated versions may not be available straight away, depending on your time zone. For Android, please try restarting Google Play. If that does not help, please restart your device. For both platforms, waiting a few hours may do the trick, and is usually available in all territories within 24 hours. The latest version of Hackers requires Android 4.4 or newer to install.
  • Google Play Authentication failed:
    This is a common issue, and is an easy fix in most cases. In order of difficulty/inconvenience:
    - Ensure you have the latest Google Play App and Google Service patches installed.
    - Toggle "Automatically sign into games" off and back on again in the Play Games app (Play Games → Settings menu → Automatically Connect.)
    - Clear your local Hackers cache (Settings → Apps → Hackers → Storage → Clear Cache.)
    - Clear your Google Play data. (Settings → Apps → Google Play Games → Storage → Clear Cache.)
    The above steps will resolve the mass majority of problems. If it doesn't, send an email to support@tricksterarts.com detailing the steps already taken. (We'd hate to be repeating the same things to you.)
  • Can you Link my account manually?
    Sorry, no. From our perspective, your Google account shows up as a number like g0123456789101112. The "Authentication failed" error means that when our server asks Google if your account is valid, Google says "I can not authenticate it". If all other ways of resolving this fails, you may need to ask Google Play support why your account can not be connected.
  • The loading bar stops just before it is full...
    Most likely cause of this is a small amount of data corruption or incompatibility which sometimes happens after an update. Please try clearing the application cache in the app settings on your device. (Settings → Apps → Hackers → Storage → Clear Cache.)
  • Can I continue my game even if I uninstall?
    Yes! However, you will first need to check World Map > Options. If you are connected, it will say Game Center (or Google Play) [CONNECTED]. If so, when you reinstall the game, the latest saved information will be loaded from your Game Center/Google Play account.

    Facebook Connections
  • How do I connect to Facebook?
    On the World Map, select the Settings Cog and then Facebook: Connect.
  • Forget all that namby-pamby stuff ... Tell me how to attack my friends!! *NEW INFO*
    Once you're connected via Facebook, open up your Security Log and select the Friends tab at the top. You'll be able to attack them by pressing the Simulation button, and even view their Hacklog!

    Platform Related
  • Will it be released on Windows mobile platform?
    At the moment there are no plans to release Hackers for Windows phone.
  • Can I link accounts between iOS to Android?
    Yes! On the device of the network you wish to keep, go to the World Map, then select Options and then Link Device. Select Main Network, and take a note of the code you get there. Then go to the network that you no longer wish to keep, go to the World Map and select Option > Link Device > Unwanted network. Enter the code you received and voila!

    In App Purchases
  • Alternative Payment Methods
    Hackers exclusively uses Google Play and the Apple App store for purchases. If you are having issues with purchases using a third party billing service, please contact Google or Apple support (depending on the device you are using.)
  • Credits not added to account.
    A-ya! We're very sorry about this! Very rarely, the payment process will get "stuck" in the app, but thankfully, this is easily fixable. Please send your in-game name, level and country of your network, along with the ID of your purchase to support@tricksterarts.com

    Community Related:
    Follow us on Facebook and Twitter!
  • My current community is too quiet/noisy/elitist/n00bish...
    You can join our other official community on Reddit. We also have unofficial communities for Discord here, and the Hackers (Unofficial) Group here. Want your community added? Let us know at support@tricksterarts.com!
  • I want to see hacks in action! *NEW INFO*
    Then check out the YouTube channels of Lazorix, MD17 and Rena Kayacı!
There are 10 types of people in the world. Those that can read binary, and those that cant.

WarIock
Posts: 52
Joined: Tue May 30, 2017 1:09 pm

Re: Frequently Asked Questions

Post by WarIock » Sat Jun 03, 2017 7:31 am

Can there be a "Known Bugs/glitches" sticky?

Why are some of the reported bugs marked as "Solved" when no fix seems to have been posted. Was there an update? Maybe change tags to "Fixed", "Not a Bug", "Confirmed"?

Luminaar
Posts: 1150
Joined: Wed Sep 21, 2016 2:46 pm
Location: UK

Re: Frequently Asked Questions

Post by Luminaar » Sat Jun 03, 2017 3:20 pm

WarIock wrote:Can there be a "Known Bugs/glitches" sticky?

Why are some of the reported bugs marked as "Solved" when no fix seems to have been posted.
I started a "Known Bugs" section locally before starting the FAQ. :D It hasn't been posted yet because there's still a reasonable amount of information that I'm missing.

And yeah, you read my mind about the Solved posts too! I did realise that posts were more "Resolved - No more that can be done" than "Fixed - here's the solution." I do understand that this could cause an issue with people looking for a fix for things. I'll update Taiwei's "Use Solved" post with the appropriate tags.

EDIT: New Tags added!
[FIXED] - Issue has been resolved - either a bug has been fixed, or a solution to a non-bug has been provided.
[RESOLVED] - Issue has been resolved, either by email or explanation post - no further actions to be taken.
[KNOWN ISSUE] - Report has been noted. Fix is either ready to be deployed next update, or is being worked on.
[IN PROGRESS] - Report currently in the process of being resolved in emails or in topic, or is awaiting additional information.
There are 10 types of people in the world. Those that can read binary, and those that cant.

xDregus
Posts: 1
Joined: Sun Feb 16, 2020 2:13 am

Re: Frequently Asked Questions

Post by xDregus » Sun Feb 16, 2020 2:19 am

Hi experts! I'm back to this game after a long time. I already came back once but can't play because I just forgot everything about the game and nothing makes sense anymore haha so I leave.

Now I'm having the same problem. I wanna play the game again because I know how pleasure it was but I just can't remember a thing about the game and having the tutorial all again and start a new profile would be great for me.

Can you guys help me with it? My ID in-game is "Dregus". My Google account registered to it is "alexandreajleite@gmail.com".

Tell me if you need some more information. Thanks in advance! I'm anxious to play this again

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