Incomplete Market Purchase [IN PROGRESS]

Have an issue? Ask or report here
Cyberwolf
Posts: 1
Joined: Wed Oct 17, 2018 9:17 pm

Incomplete Market Purchase [IN PROGRESS]

Postby Cyberwolf » Wed Oct 17, 2018 9:26 pm

Hi !
I've the same problem and I'm from France
I have purchase a 500 Credit at 3 time today and they 1500 Credits wasn't credited in game
Thanks to resolve this bug

Luminaar
Posts: 942
Joined: Wed Sep 21, 2016 2:46 pm
Location: UK

Re: Incomplete Market Purchase [IN PROGRESS]

Postby Luminaar » Thu Oct 18, 2018 6:05 pm

Cyberwolf wrote:I have purchase a 500 Credit at 3 time today and they 1500 Credits wasn't credited in game. Thanks to resolve this bug
Hey Cyberwolf. I've split this into a new post to keep track of, as the previous one was already resolved.

We are aware of an issue with some devices where the transaction will remain as incomplete. Please read through the entirety of the following first, then perform the following steps.

1) Open up the game, select the Build button in the bottom right, and select the Market.
2) Select the item that you purchased and click BUY, but do NOT confirm the purchase.

Doing this will refresh and complete any unprocessed requests. You do not need to confirm any other purchase, and if the app asks you to confirm, please select cancel.

Let me know if that works for you!
There are 10 types of people in the world. Those that can read binary, and those that cant.


Who is online

Users browsing this forum: No registered users and 1 guest